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Troubleshooting
When something isn't working as it should.
Help centre › Troubleshooting
- I can't sign in Passwords, email addresses and verification.
- Ordnance Survey maps aren't showing Check your plan and the area you are looking at.
- My tracks or routes aren't showing Where to look, and what to check.
- I've paid but don't have Premium PayPal can take a few minutes.
- Contact support When you can't find the answer here.